F.A.Q. (Frequently Asked Questions)
Time is of the essence. If you receive your order and notice the order is damaged you must contact us within 24 hours for an exchange. No exchanges will be accepted after 24 hours.
Q. What if the order never arrives?
A. If the item was never delivered we will verify status through the shipment tracking number. If the tracking number shows delivery we will not refund the order total or offer a replacement. For further information on this policy please review our Terms & Conditions.
Q. How long is coffee good for? Does coffee expire? How to make it stay fresh longer?
A. That depends on what type of coffee you have. All coffee should be stored long-term between 50 and 70 degrees Fahrenheit and at about 30 to 50 percent humidity. Roasted coffee grounds and beans should be kept in an airtight container. You can store unopened roasted coffee without much flavor loss for about a year or up to 2 years in the freezer. Coffee is still good past these dates if kept properly, but the flavor fades away quickly over time. Once you open roasted beans or ground coffee, you should plan to use it up within a week for the best flavor. That is why we always recommend buying in smaller amounts instead of 5- or 10-pound packages.
Q. Where can I find your Terms & Conditions?
A. Click here for our terms & conditions.
Q. What are the shipping costs?
A. Shipping is $3 flat for all orders under $50 and free for orders over $50.
Q. What is the average shipping time for an order?
A. Orders ship within 3 business days and are shipped via ground.
Q. How can I contact somebody from Mount Republic Coffe Co.?
A. Please send us an email at firstname.lastname@example.org or call us at (630)-445-4356.
Q. How can I cancel an order?
A. Please send us an email at email@example.com that you need to cancel an order. You must cancel within 12 hours of placement of the order. Any canceled orders over 12 hours will incur a $5 cancelation fee.